De-registering theme not possible
Dear support,
I'm supporting a customer's site having changed agency.
We moved to another domain as well. I've read the thread (https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest) that you have to deregister your domain, but this wasn't possible in the WordPress backend. It says:
"Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
I tried this one with the formerly used correct domain as well.
Additionally the former registration was done by the other agency with another Theforest account than this one here and so we don't have access to these credentials for managing our licenses (http://api.muffingroup.com/licenses/).
Now we have moved the site to another domain and we bought an additional license, but we can't register as the old domain is registered and can't be de-registered.
I tried switching back to the old domain an deregister it – again without success. Is there a way for hard resetting the license and entering the new one? We need to install a pre-built website and this can't be done in current state.
Thanks in advance
Comments
It can be done only with this API tool you sent us.
Why you cannot deregister it with it?
Don't you know the username and license key of the old license key?
Also, does the old domain still exists?
Thanks
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