Issues Upgrading Theme

svoorhies

I receive the attached error when trying to update my theme from 20.8 to 21.0.5 in WordPress:

Pablo

Hey,

this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

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svoorhies

Thanks Pablo. When I go to that URL, I see the two license I buy and it looks like temporary URLs attached to them. There is only one URL per license, but the temporary URLs are difference from the live URL for this key, which should be www.myfriendsdentist.com

Can you help me correct this?

Bryan

The only sollution is to login to those domains and deregister your key manually from betheme.

If you already removed betheme from that domains and you want to deregister that key, you can click the 'deregister' button - the one you see on the screenshot.

thanks

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svoorhies

Hi Bryan, I have followed all those steps and still have the error where the theme will not update:

https://www.myfriendsdentist.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-05-at-9.35.23-AM.png

https://www.myfriendsdentist.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-05-at-9.35.31-AM.png

-Sean

Bryan

Dear Sean, did you try to deregister the key from your betheme dashboard and register it again?

If this does not help, please send us the license key.

Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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svoorhies

Bryan, I did deregister and register it and have sent over the license information to the form you suggested.

-Sean