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Followed your documentation withd updates and everything was gone

terlieterlie
edited February 2019 in Theme support
Hi!

I've followed your documentation on updates which says: 

'All your data is safe becausetheme file updates do not change anything in the database. It is still recommended to always make a backup of your files & database.'

Then I removed betheme from my server and installed a fresh one. Everything on my website was deleted!!

spurt.no

Comments

  • terlieterlie
    edited February 2019
    Ok, everything is ok now, but do not what happened. Everything was gone, just a default wordpress template was displayed. When I try to upload update via zip I got error because I already have betheme. Why do I get this? 

    Can you give me instructions how to update? 
  • PabloPablo
    Hi,
    It's not possible to get your settings/content get removed from database.
    Did you changed something in the database?

    From which version of BeTheme did you update? Below 20?
    Also, did you make some theme files customization?
    Thanks
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