Updating heme from version 20.9.5.6.1 to 21.0.8 gives error

Autminds

When trying to update my theme i get the error message that the file does not have content.

How can I update? 

Thema Betheme (1/1) bijwerken

Update downloaden van http://api.muffingroup.com/theme/download.php?code=…
Uitpakken update…
De laatste versie installeren…
Bijwerken thema mislukt.

Er is een fout opgetreden bij het bijwerken van Betheme: Het pakket kan niet geïnstalleerd worden. Dit pakket bevat geen bestanden.

Pablo

Hey,

this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Autminds

No solution: 

I deregistered the theme from my development environment and reregistered it in my production environment, but that did not help

Then I deregistered the key with the license key manager, and registered 

A BRAND-NEW license 6fefd325-b59*************   that I purchased last sunday. and tried to update, but still the same error: 

(my site www.autminds.nl is missing its home page now, so please hurry.

Diederik

pdate downloaden van http://api.muffingroup.com/theme/download.php?code…

Uitpakken update…
De laatste versie installeren…
Bijwerken thema mislukt.

Er is een fout opgetreden bij het bijwerken van Betheme: Het pakket kan niet geïnstalleerd worden. Dit pakket bevat geen bestanden..

Pablo

Please deregister the license key from all of the domains, then please check if this license key is not used anywhere else with that tool from that topic:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If this license key will not be registered anywhere, please get into your website, disable all of the plugins, activate the license key and try to update the theme like 3-4 times.
Thanks

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Autminds

ok, successful in the end: 

deregistering license key, 

deactivating all plugins, 

installing license key, 

updating 1st time gives error, 

updating 2nd time was successful. a

after that updateing all bundled plugins 

activating all plugins was successful.  

Pablo

Glad to hear that.

Is there anything else I can help you with?

Thanks

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Autminds

Hmm. well now that you mention it: yes. I have a countdown  element at my static home page

It properly displays on microsoft browsers Edge and IE

But it does not work on the other browsers Chrome, Firefox, Opera.

It appears as if the countdown timer is overwritten by the color of the page: it flashes shortly and then disappears. 

You can test at www.autminds.nl  

(our website for an autism conference organised by and for autistic adults). 

 I can't find the solution on the forum

  

Pablo

Hi,

Does it happen when all of your plugins are disabled?

Remember to clear the cache of your browser after disabling all of the plugins.

Thanks

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Autminds

ok, 

I identified that the plugin Formmaker Pro interferes with the countdown. suggestions?

Pablo

We do not support that plugin, so all we can suggest is disabling this plugin.

Thanks

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Autminds

thanks for the quick turnaround. hav ea great day