Can't update betheme or activate plugins Layslider Wp, Revolution Slider and WPBakery Page Builder
Hello,
unfortunately I have several issues with my site: https://www.friedrichs-diemetzgerei.de/
1. Adding a new Page to the Menu, crashes the Menu in the Frontend and the Content of that Page is placed over all other pages. So its Text within text, super weired.
2. I deactivated plugins one by one to see where the problem is. No I can't activate the Layslider Wp, Slider Revolution and WPBakery Page Builder plugin anymore and they ask for an update. However updating doesn't work on all three and it's said that the package/folder doesn't
contain any files. Now the page is totally crashed because of the deactivated plugins.
3. I tried to update the whole beTheme (current version is 20.9.5.2), but again it is said that the package doesn't contain any files.
contain any files. Now the page is totally crashed because of the deactivated plugins.
Now I don't know what to do next.
General Info:
- MySQL Version 5.6.42
- PHP Version 7.1.26
- WP Version 5.1.1
Comments
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
that API I sent you in the previous message and check if the license key
is still registered on your website (if it is, please deregister it
through the API tool), then register it again and try to update your
plugins like 3-4 times with all of the plugins disabled.
unfortunately this doesn't work. I deregistered in the API tool and registered it again on the website. Ran the update function several times with all plugins disabled. But I still get the same errors. I also still can't update the whole theme. Any suggestions?
Best Chris
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion and your license key.
Thanks
We got your mail, but you didn't send us any login credentials and link to your website, only the license key.
Please send your mail once more, but this time, please attach all required information mentioned in the previous message.
Thanks
The problem is related to one of your third-plugin we do not support.
I disabled all of them and it started to work.
Please disable all of the plugins and start to disabling one by one, finally, you'll find the issued plugin.
Thanks