Unable to Install Pre-built website

Zulff94

Hi o wise people.

I just bought this theme 2 hours ago and activated it in my site.

However when I tried to install pre-built website, it just showed blank empty screen after I click 'Install'.

Any advice is very much appreciated. Thank you.

Pablo

Hi,

Is your PHP Version 7 or higher?

Also, is your WP up to date?

Thanks

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Zulff94

Hi.

My PHP version is 5.6.
WP is 5.1.

Do I need to upgrade my PHP version?

Pablo

Yes, please contact your hosting provider and ask him about increasing your php version to 7.0 or higher.

Thanks

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Zulff94

I have tried to upgrade the php version to 7.1.

However, when I go to my wordpress site, there is fatal error regarding deprecated functions. (mysql_connect)

Zulff94

Update : I have upgraded my php version to 7.1 successfully.

However, still same issue. I cannot install pre-built website! Please help

Pablo

Can you reinstall the WordPress and the BeTheme?

After that everything will be okay.

Thanks

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Zulff94

Hi Pablo.

I have done few changes in the server configurations by the hosting provider.

Now im getting cURL error 6: Could not resolve host: api.muffingroup.com error when tring to install the theme.

Now waiting response from the hosting provider. Thanks!

Pablo

Let me know what he told you.

Waiting for your response.

Greetings

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Zulff94

Yes!
Finally able to install the pre-built website.

However, now im seeing double links at the header menu.

Home Home Studio Studio Our Toys Our Toys

How can I fix this?

Bryan

This is because you are installing pre-built websites without removing them first.

Just go to appaerance>menus and edit the menu.

thanks

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Zulff94

Got it.
Thank you.

simonSveva

Hi, I have the same problem.

My php is 7.1, Wordpress is updated. When I try to upload a pre-built site, Wordpress just takes some pictures from the theme and stops to upload the whole theme. 

I can't understand why

Pablo

simonSveva

Does this happen when all of the plugins are disabled?

Also, is the BeTheme up to date?

Thanks

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ajithmj

Hai,

 Even I have the same problem, before installing my theme I have updated my PHP version to 7.0, then I tried to install the prebuilt website even thoughI'm getting a fatal error,

 how to slove it ?

Pablo

ajithmj

Can you send a link to the screenshot of that error message?

Thanks

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gpalacios

Hi Be Theme support

I bought the Be theme ... The demo does not work correctly 

How can you help Me?

Thanks

gpalacios

Pablo

gpalacios

Can you explain your issue greater?

Is there any error message?

Thanks

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