Save my changes

Itsnoemizoe

Hello, I have a big problem.
I can save my changes to the pages but it does not show them on the pages....

When I go back into the Muffin Builder, the changes are deleted there as well.

Cache etc I emptied everything several times, that's not the problem...

Can you help me?

Itsnoemizoe

Hello please help me ?

As soon I do some set ups for mobile/tablet i can't save my normal changes. It always goes away, Whats that???? 

Pablo

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

Hi Pablo,

I don't know how to do that what is FTP? Where I find that?

Pablo

Please check these topics:

https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

https://apollomapping.com/how-to/getting-started-ftps

It will explain you everything about it.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

i really dont get it i cant log in ot the FTP Viewer...

Can you help me?

How can I increase my limit?

Itsnoemizoe

i also have an other problem now, my whole website is freaking out.

Whats wrong?

Can I send you pictures to show you or can you log in?

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

I sent it, do you received it?

Thank you so much

Pablo

You didn't send a link to your website.

Please send these login credentials once more but for now, please be sure if you sent all required informations.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

It was sent to you now 

Itsnoemizoe

I saw the problem is only on the: about me side... 

also there the footer is fat and i don't know why... 

Pablo

1) Your php_max_input_vars value is too small(1000).

To resolve the problem with saving changes, you have to contact your hosting provider and asking him about increasing that value(we suggest to change it to 5000).

2) On which page do you see it?

Can you send a link to that page?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

Thank you Pablo.

It worked with the PHP but just that I can save the picture.

It's still weird. I cant change the size to the picture (150/150) it always kicks the changes out. Also the font is fat and small and the footer is fat.... Whats wrong with this page can you help me? It's not normal...

https://www.noemizoe.ch/ueber-mich/

Pablo

Please disable the "Under Construction" mode.

I cannot inspect that behavior.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

I sent you the login so you can look into the page??

As a guest you can't see it. I really need help NOW because I cant go online like that!

Pablo

Sorry, I didn't notice you send these credentials.

I was on your website and I changed the image size successfully (take a look at lady picture in the first section)

Also, your website has a lot of HTML errors.

Please open your website in Firefox html mode (CTRL+U) and check html
errors you got. Please fix them first and all should be fine.

Thanks!

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

No prob

No its not that - this picture i can also change. Its the last picture down with the quote. You see this quotes similar to the other sites. But on this side I cant change that section. also the font is strange. 

and also the footer is fat....

How can i fix the html error? I don't know what this is... Sorry i am new to wordpress and don't know a lot... 

Pablo

That's because of HTML errors.

The HTML is a structure of website(it's on all of the websites).

Probably, you forgot to close the bracket somewhere or you've made a typo.

If you don't know how to fix it, you should contact your web developer.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

But I used Be Theme and a prebuilt website I never done anything to the html so how could that be? Can you not fix it with my login?

I don't have a web developer I used everything from YOUR theme.....

Pablo

All of these tags (http://prntscr.com/n3o9z6) are HTML codes.

You could miss one of the quotation marks or closing brackets.

It's really common problem, just little typo which can be done by everyone.

Sorry, but we help with the theme issues, not the custom code and this one is not done by the theme itself.

You have to find the mistake and fix that problem.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

I fixed it and i could change the pictures and all.

But now I have again a problem with saving my changes. As soon as I want to hide some things on the mobile I can't save it again....

It always kicks me out. 

Now its making me really angry whats wrong with this page and the theme? Please help me that I could fix it for sure..... I waste hours on that page!

Pablo

Your PHP_Max_Input_Vars  value is too small

http://prntscr.com/n45lrg

It has to be 5000 or higher.

Please contact your hosting provider and ask him about increasing this value.

After changing it, everything will be okay.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Itsnoemizoe

Ok i try

I also can't update Slider Revolution how can I do that? It comes always there are no files for the update...

Itsnoemizoe

: call_user_func_array() expects parameter 1 to be a valid callback, class 'WPMUDEV_Dashboard_Ui' does not have a method 'branding_update_plugin_done' in /home/clients/01df9c68e404033ccd1201444856e6af/Neu/wp-includes/class-wp-hook.php on line 286

Itsnoemizoe

Also I can't update be theme... Whats wrong?

Pablo

1) "It comes always there are no files for the update..."

Can you send a link to the screenshot of that error message?

2) "call_user_func_array()"  - does it happen when all of the plugins are disabled?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next