Bundled Premium Plugins installation problem

pnreg

Hi,

I have the following problem. Yesterday I did the first installation of BeTheme template. I can't install "Bundled Premium Plugins".

The reasons are: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature.

My cURL is on and unziping works fine. Hosting provider claims that everything is set up correctly.

Please specify how to fix the problem. Thank you, PN

Pablo

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

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pnreg

I already wrote: cURL is enable. I see it in system status too. My hosting provider also confirmed that cURL is enable.

pnreg

Please write, where can I send screenshots?

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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pnreg

I sent access data according to your request. PN

Bryan

Hello,

sorry but the login and password does not work, please check the details and send them again.

thanks

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pnreg

I sent login and password correctly. I am sending again.

Bryan

Maybe you are sending the wp-admin login and password. You do have another form of protection as well, please check that:

http://prntscr.com/n9iugg

thanks

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pnreg

I sent you the necessary login data. I'm not sure they're right. I am getting details of how to allow access from abroad.

pnreg

Yes login data is correct. First, enter the login data from my last email and then enter the access data from my first (or second) email.

pnreg

I have turned off foreign blocking in my hosting now. Everything should now be OK.

pnreg

Are you already logged in? Did you find the cause of the problems? Why I can't install plugins? I don't have much time to solve this problem.

Bryan

Hello,

we checked everything that might be wrong with the theme, but this errors shows us anyway. This has to mean, that this is hosting only related. CURL is enabled but that might be not enough. It also depends on the configuration of it.

Please contact your hosting provider for assistance. Let him provide you with logs and error messages.

thanks

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pnreg

I contacted the hosting provider again. They checked everything. In addition, they set the highest paid level hosting (MEGA, https://www.endora.cz/vlastnosti). It still does not work. I'm completely frustrated.

Bryan

The highest level hosting does not explain why these errors occure. The problem is caused only by the hosting and is not theme related.

Please ask them to check the errors logs and point to where the issue begins, and how to fix it. The higher level hosting just gives you more space etc. It might not change other settings.

thanks

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pnreg

Please send me Bundled Premium Plugins files to my email (BeTheme Header Builder, Layer Slider, Slider Revolution, WPBakery Page Builder - zip files). I can try to install plugins manually. Thank you, PN

Bryan

Please send a request via the contact form. The contact form is located on the right side at http://themeforest.net/user/muffingroup#contact

Just write that you need the bundled plugins and that this topic was covered on this forum.

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Please attach a link to this forum discussion.

Thanks

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pnreg

OK I sent the request via contact form. PN

pnreg

The problem was solved. You're right. The CURL setting was incorrect. Thank you, PN