When I click on theme options it gives me a 404

Melinda0038

Hello, when I'm in my Wordpress dashboard and want to change my BeTheme Options under "Theme Options" when I click on the link it returns a 404 page cannot be found. Any hints on why this would be happening?

Thanks

Melinda

Pablo

Hi,

Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.

Thanks

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mkbt

I have the same issue and have disabled all of the plugins and cleared the browser's cache and it didn't help, I am still getting the same error.

Pablo

mkbt

Is your theme and wp up to date?

Also, is your PHP version 7 or higher?

Thanks

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mkbt

Yes, BeTheme is version 21.2. WP is version 5.2 and PHP is 7.1.29

Bryan

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

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mkbt

Hi

Sent an email via the email support.

Looking forward to your reply.

Please let us know what the issue is/was and how to resolve as we're having a number of sites with the same issue.

Thanks

Pablo

mkbt,

Your PHP Version is too old. (5.6)

Please contact your hosting provider and ask him about increasing your PHP Version to 7 or higher.

After that, everything should be working fine.

Thanks

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mkbt

Hello

We've updated the php version, same thing still happening.

Pablo

mkbt,

Please send a link to your website.

You didn't provide it in the private message.

Thanks

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mkbt

The link is http://www.mfp.co.za/

Pablo

As you can see, the problem is related to connection, so it's server related.

http://prntscr.com/nrf8t7

Please contact the hosting provider and ask him about some logs, he should recognize it and solve the problem.

It looks like you're missing some privilages on server.

Thanks

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