Problem installing the premium plugins provided

riceupstudio

I have this error:

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

When trying to install the plugins provided with the theme. No problems with the free plugins (Contact Form 7, Duplicate Post etc.)

The problems are with the Bundled Premium Plugin source.

Can you help me please?

Pablo

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

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riceupstudio

Yes it has. And is my server. In fact right now the error is different (after change to php7)

Downloading installation package from http://api.muffingroup.com/plugins/download.php?code=2af75a44-23b8-4d9a-8170-f5dcaf56d0ed&plugin=revslider…

Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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