Latest update gets this error

leafboy

I just tried updating this theme to its latest version through the wordpress dashboard - keep getting this error message - Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT
(-10) : Unable to find End of Central Dir Record signature

https://icsfacilityservices.ca

Pablo

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

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leafboy

Hi, I checked and it does have CURL enabled and I still get the error when trying to update the theme.

Pablo

Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard) After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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