cannot update betheme

Hello - I contacted you in the past regarding this and was able to solve it. However, this time, on a different site, I am unable to follow the steps provided last time to troubleshoot.

Issue: BeTheme site update unable to complete
Error: An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Troubleshooted steps as follows, however I am getting another error:
Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

Domain :  gtllp.com   This site url may be redirecting to gtfas.com

I tried the following steps to deregister on both sites gtllp.com and gtfas.com.
Ultimately, the client's current site URL is GTLLP.com. We can keep gtfas, but the URL has been updated.

past history on this:

Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest


If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)


After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Hello- I received a new update for a previous bethem purchase, however, I am having difficulties updating the theme.
I don't want the site to break. can you assist?

site: www.girlofmydreamsmovie.com

Here is the message I get when I try to update the betheme from 20.3 to 21.2.1 : 


The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=45947edb-69ab-4662-964a-b9ed8d8ef573…

Unpacking the update…

Installing the latest version…

Theme update failed.


An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.



Comments

Sign In or Register to comment.