Manually update Layer Slider, Slider Revolution and WPBakery Page Builder.

hkuken

I just updated to betheme 21.2.5 but can't update "Layer Slider, Slider Revolution and WPBakery Page Builder" automatically via the backend.

The server admin doesn't allow ftp in WordPress and we used to install the plugins manually.

Could you please help to fix this problem ?

Pablo

Hi,

Is there any error message if you try to install plugins through the BeTheme > Install Plugins?

If there is, please upload a screenshot of that message on https://prnt.sc and post the link of that image in your next reply.

Thanks

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hkuken

Hi,

I uploaded it to https://prnt.sc/o67viz

/wp-content folder (permissions changed to 775)

****************************************************

Updating Plugin: Layer Slider

Update package not available.

TGMPA v2.6.1

Return to Required Plugins Installer

***************************************************************

Updating Plugin: WPBakery Page Builder

Downloading update from https://api.muffingroup.com/plugins/download.php?code=......

Unpacking the update…

Could not create directory.

TGMPA v2.6.1

Return to Required Plugins Installer

Pablo

Please go to the BeTheme > System Status and show me a screenshot of your "Server Environment"

Probably, you dont passed one of the requirements or you don't have rights to write/save files on your hosting.

In both cases, you should contact your hosting provider, he should recognize the problem after looking at the logs file.

Thanks

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hkuken

Refer to the following picture, the system status is normal.

https://prnt.sc/o6d7tb

Pablo

Please contact your hosting provider, he should recognize the problem after looking at the logs file.

It looks like you're missing some rights for writing.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

hkuken

Thanks, I will check with our system admin.