Updating Plugin: WPBakery Page Builder - The package could not be installed. The package contains no

casasoft-malta

Hi,

I am trying to update the WPBakery Page Builder from the BeTheme Plugins area and when I try to update, I am getting this error: The package could not be installed. The package contains no files.

Plugin update failed.

See screenshot: https://snag.gy/CoKTU3.jpg

I need to update this plugin because after wordpress got updated, when I go to pages, the WPBakery Page Builder is not working properly.

Any guidance would be much appreciated.

Thanks

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

casasoft-malta

I have tried with the license manager but it is showing: {"error":"No registered licenses for this purchase code and username"}

Pablo

Register it again on your domain (through the BeTheme > Dashboard)
and try to update your theme/plugins couple of times (usually it pass
after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

casasoft-malta

It was like that actually.
I had two licences registered on both websites.

Now I deregister one of them, and on the actual website, I dereigster and register again and then I tried again to update the plugin and it worked.

Thanks