Error: Purchase Code already used

ronja-kreativbuero

Hey there,

i got a problem with installing the BeTheme Theme on my website. I installed it before on another website, as I unfortunately bought the wrong URL. Now I changed the URL and want to use the theme on the new website. The error message says: "Purchase code already used. Please deregister purchase code and remove theme folder on: machbarkeitsstudie-cargocap-in-***"

I already deregistered the purchase code on the old website and also deleted the theme folder - the URL is not even existing anymore, but the error message still occurs on the new page - Do you have any idea what to do about that?

Thank you!

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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ronja-kreativbuero

thank you that works!