Mise à jour du Thème

lepasseurdemots

Hello,

Sorry, if the text is not good, I use the Google translator!

I am trying to update the theme.

Currently, I am on the version 20.8.81.

When I update, here is the message I get: "An error occurred while updating Betheme: The archive could not be installed, this package does not contain any files."

Can you help me ? Thank you.

Francoise.

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

lepasseurdemots

Hello
Thank you for the clarification. However the problem is not solved.
The betheme license purchased for this site is:
66361e30-efd0 - **** - **** - ************
On the license manager, it is attached to the following domain name:
immobusolnews.apps-1and1.net
which was the domain when we redesigned the site.
Now the site is on the following domain:
immobusol.fr
------------------
I tried to do the manipulation you offered me, but it did not work.
How to do ?
Thank you for your reply.

-----------

It's always Google that makes the translation... )

Pablo

What do you see on the license key manager?

It's attached only to the immobusol.fr domain?

If so, please tell me, is there the same error message?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

lepasseurdemots

Hello,

the license key is attached to immobusolnews.apps-1and1.net (the domain on which the site was created).

while the site is on the following domain: immobusol.fr

Is the problem coming from there?

What to do ?

Here is the line on the license key manager:

66361e30-efd0-****-****-************

immobusolnews.apps-1and1.net

deregister

2018-09-20

Pablo

Click "Deregister" and then get into the "immobusol.fr", and register your license key there.

and try to update your theme/plugins couple of times (usually it pass
after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

lepasseurdemots

very good

It works, the update is ok!

thanks thanks !