Error when downloading new update

shiraellenbogen

Hello BeTheme support team, how are you today?

I'm getting this error when trying to download the new update:

http://prntscr.com/ojb48z

Please provide a solution, thank you

Pablo

Hello,

We're good - thanks for asking, and you?

this message could mean that your license key is used on more than one
domain. Please use the license manager to handle your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered
on a single domain, then please disable all of the plugins and
deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key
is still claimed - deregister it, if it’s not, register it again on your
domain (through the BeTheme > Dashboard) and try to update your
theme/plugins couple of times (usually it pass after 2-3 attempts) -
remember, all of the plugins have to be disabled.

thanks

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