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BeTheme Update Deleted Page Content?

LE-adminLE-admin
in BeBuilder
Hello, we had updated betheme and suddenly, the muffin builder content on our pages suddenly disappeared, even on the admin side. Is this a common issue? Would reverting to the previous betheme version fix this? 

Comments

  • PabloPablo
    Hi,
    But the Muffin Builder is there?
    It's not possible to remove the content by itself because all of the information are stored in the database.
    Updates by itself does not touch anything in the database.

    Also, Please provide us with your hosting environment settings, to do that please follow these steps:
    1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
    2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
    3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
    Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

    Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.


    Thanks
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  • LE-adminLE-admin
    The muffin builder seems there, but acts as if its an empty page.

    Here is the server screenshot: https://pasteboard.co/IqdVCJx.png

    Here is the link to the site: 


    For some reason this is the only page that was not affected: 


    All other pages are wiped of content and the navigation drop downs dont work. If I add content and update the page, the navigation dropdowns start working again.


  • PabloPablo
    Your server configuration seems fine, I'm really not able to tell you what could be the source of the problem.
    But, you surely should contact your hosting provider and ask him about the backup of the website and restore it.
    Then, make a backup of your page with this plugin:
    https://wordpress.org/plugins/duplicator/
    and try to update your theme once more.

    Also, you could ask him about some logs, maybe the hosting provider will be able to tell about some error which displayed around time of making the update.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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