Support Center Visit Demo License manager Buy @ envato

BeTheme update fail

necrofernecrofer
in Updates & Changelog
Hi, when i try to update Betheme
appear the next text

The update process is beginning. This process may take a while on some servers, so please be patient.

Activating the maintenance mode...
Updating the Betheme theme (1/1)

Downloading the update from http://api.muffingroup.com/theme/download.php?code...
Unzipping the update...
Installing the latest version...
Topic update failed.

An error occurred while updating Betheme: The package could not be decompressed. The package does not contain any files.

Deactivating the maintenance mode.........................................................................................................................................................................................................................................

All updates are complete.


Comments

  • PabloPablo
    Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • necrofernecrofer
    Hi Pablo thanks, i cant deregister, my web was create by a company this april and now i dont have contact with they. i buy today a new license key to add my lisence but i cant deregister. Are another form to do that and add my license?

    thanks
  • BryanBryan
    Hey,

    Please send us your new license key and the domain name privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!
    Please attach a link to this forum discussion.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • necrofernecrofer
    edited August 2019
    Done, i send the message Thanks
  • BryanBryan
    Hey,
    we checked in our database and this domain is not registered. There must be something wrong within the registration process. Please send us your wordpress login and password. We will log in, and check ourselves. We cannot deregister it manually because there is no record of this domain in our database.
    The problem is caused by the current license key, which is most likely used on multiple domains.

    Please send the details thru the contact form, the same way you did before. Include a link to this forum topic as well.

    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.