Update Problem

zoepdx

Hi, I just tried updating the theme on my site momeezchoice.com and I'm getting this error. The theme is registered and the system status looks good, everything is up to date. Your help is greatly appreciated.

Thanks,

Zoe

Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=8a38df87-f62d-4fc3-9278-0591e15967df…
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next