License Manager not Working

edited August 2019 in Theme support
I deregistered my license on an old temp site, deleted the theme folder and the temporary domain. I'm still unable to activate my current purchase code on my new site. It's giving me the same error message, although the site nor the database exist anymore. I tried to use this link, http://api.muffingroup.com/licenses/, and it's not showing any of the BeTheme licenses I purchased from themeforest so I believe the link is no good.

Please help. Thank you!

Comments

  • Hello,
    If our license tool tells you, that this license key is not used anywhere, then you can use your license key and register it somewhere.
    Thanks
  • Hi, 
    It's not telling me anything. I have 3 licenses and I get this error message with every single one. "{"error":"No registered licenses for this purchase code and username"}" and then when I try and register it on my site...it gives me this error message "Purchase code already used. Please deregister purchase code and remove theme folder on: zmh.20e............." BUT it's already been deregistered and that temp site deleted and removed. I called GoDaddy and made sure they removed and deleted it and the associated information. Not sure why the license is still telling me it's tied up.

  • Hey,

    Please send us WordPress dashboard access and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!
    Please attach a link to this forum discussion.



    Thanks
  • Thank you. I sent the information! :)
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.