Image Gallery is not working correctly

DebsWebs

Hi,

I have several image galleries installed on my site and they worked perfectly when I first created them several months ago. Now I need to add a couple of photos to one of them, and it won't work correctly. When I try to add the photos to the gallery, it adds all of my photos instead of just the 2 that I selected. Also, on the gallery item edit page, next to Browse, it no longer shows the images that are selected for the gallery. It's all just blank. I have tried deleting the image gallery item and starting over from scratch adding the photos that I want, but it still adds all of my photos and doesn't show me which photos are in the gallery on the gallery edit page.

I tried to update my BeTheme installation and it says Installation failed. No files in package. I have experienced that problem on several of my sites that use BeTheme when I've tried to update to the latest version. I am running WordPress 5.2.2.

Can you please help?

DebsWebs

Just a quick update. After leaving the site over night, I came back this morning and tried the image gallery again and it worked perfectly. This is after 2 hours of doing everything I could think of yesterday including clearing the cache, closing the browser, restarting my computer, etc. Nothing worked. Then voila! today it is perfect. I have no idea why.

However, I still cannot get the BeTheme update to work. I still get the no files in package error.

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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DebsWebs

Thanks for the help. I am trying to deregister my theme, but I get this message: 

"Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:" 

Why is that happening and what do I need to do about it?

DebsWebs

Update! 

I figured out that I had registered the theme when I created the site in a sandbox account. I never deregistered and then reregistered when I moved the site to it's actual, live url. So I deregistered the theme on the BeTheme Licenses page and then on the website. Then reregistered it on the website with the new url.

Then I was able to update the theme to the latest version.

Thank you for pointing me in the right direction.

Pablo

Glad to hear that you solved it out.

Is there anything else I can help you with?

Thanks

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