Cannot acces to the pre-built websites

Hi, I have two websites using Betheme. The first one has the abbility to change the theme design with one of the pre-built sites, but the second one don't have this abbility. When I click on the link with the pre-built sites, I get this mesage "Sorry, you are not allowed to access this page". I can't imagine why is that? Maybe the key is hidding in the fact that the second site is sharing the same hosting as the first one. Can you please help me?

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