Theme lost settings without a valid reason

hombre64

Hi,

 for the second times we found that the theme lost the settings (fonts, replace the client logo with the default beTheme logo, colors, ecc.).

the only thing that has been done is to replace a photo in the home.

The theme version is 21.1.3

Can we activate some sort of logging or can you tell us what we can check?

Thanks

Pablo

Hello,

The theme itself cannot change anything in the theme options, these informations are stored in the database, and by itself it's not possible to get overwritten.

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it

Thanks

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