Problem with instalastion

rajaebay123

Before, my site (kediriwood.com) using estudio (themejunkie). I installed BeTheme, but when try to activate it, I found a blank page. Then my site also become blank. After unistalling BeTheme, the site returns to normal. What should I do ? Thank you

Bryan

Hello,

first of all make sure you disable all of your plugins before you instal betheme.

Also, check your hosting values:

Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2 3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in. Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it. Thanks

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rajaebay123

Hello,

Thank you very much for your response. Here is the screen shoot : https://pasteboard.co/Izm5s0G.png

Thank you

Bryan

Your hosting is very limited, you need to update the things I marked in red:

https://prnt.sc/pc2lzg

You can also see in wordpress>betheme>dashboard, there is a 'system status' tab that shows which values need to be updated.

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