Cannot update to Betheme Version: 21.3.2
Hi,
in the backend we got the information that we can update to version Betheme 21.3.2.
However, after clicking on "Update" the message is shown: "The package could not be installed."
What's going on there?
Furthermore also the Revolution Slider does not work anymore and shows in the backend that it can be updated to version 6.1.2. The error message: "The package could not be installed, the package contains no files."
What's going on there?
URL: www.indiba-germany.de
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks