need help by updating the newest version of betheme

MarkusHerber

hello,

i have the problem, that i can't update my betheme. i tried to update in wordpress backend and on plesk backend, but it doesn't work i get the message, that there a no files in the package...

actually the version 20.6 is installed.

what can i try to solve this problem?

markus

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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