BeTheme Theme Options Problems

sboehnisch

Hello All,

I've got a freaky problem.

Sometimes - too often for me - if I have changed my Theme options and then want to save them,

a download of an "options.php" starts, while my changes didn't saved.

Do you have any idea?

I can't use the theme if I have this serious problems all the time.

Thanks

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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sboehnisch

Hey Pablo. Thanks for your help.

Here's the Link:

https://pasteboard.co/IBWqwH2.png

I use WP5.2.3, so should be no problem.

Thanks

Pablo

So, your server properties are fine.

Tell me, did you test to save your theme options while all of the plugins are disabled?

Also, Is your BeTheme up to date?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next