Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.

Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .

NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.

IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Error updating theme

Hi there. I have attempted to update the theme but failed with the following error. I have requested support from the hosting company (siteground) and they asked me to get an archive of theme (basically can you get me the latest theme package for now at least) so that they can perform a manual update on their side. Thank you. -eeleong

Here's the error message: 

Updating Theme Betheme (1/1)
Downloading update from
An error occurred while updating Betheme: Download failed. cURL error 18: transfer closed with outstanding read data remaining

Disabling Maintenance mode…

Warning: mysqli_query(): MySQL server has gone away in /home/customer/www/


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