Bakery and Revslider installation issues
I have taken over this site https://thejoinery.co.za which is run on BeTheme. It had an old license, so I got the client to buy a new one.
The existing theme wouldn't deregister, so I renamed the theme folder and installed a new copy of BeTheme. Now I can't update RevSlider and WPBakery. I get this error: 'The package could not be installed. The package contains no files.'
So I deleted the plugins completely and tried reinstalling. Both give the same error - there are no packages or they don't exist.
thanks
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks