hi have betheme installed and registered. Ican see the Pre-built webseites and click to install but nothing happend. I also have WP Database Reset plugin installiert but still cann not install a Pre-built webseite.
Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2 3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion.
Hi Pablo, I understand that you have a lot of users to answer their questions. I just want to know if I got the login data or not, something like a feedback. This website is a business site that's why I need it as soon as possible. But if betheme doesn't work I can't do anything. I hope u understand me. Thanks again
How much time/ days u need to check what's wrong with betheme? Because I'm wasting much time and customers that want to visit my Website. It can't be that u need more than a week to check something. My patience is at the end. Sorry but this Website ist not just a hobby for me or private. I decide for betheme because it's look nice but it doesn't work. I installed properly.
"We answer twice a day, Monday – Friday and response time can be between 1-24 hours, but is usually towards the lower end of that spectrum. Usually we also reply on Saturdays but Sundays we are off."
So, about the problem:
We investiagated it, and it looks like the problem is related to the hosting provider, because there is no any errors in console, it's just uploading the content for website and the connection is cut.
You should contact the hosting provider and ask him, about logs, he should recognize and solve the problem after looking at them.
Hi, I have upgrade my PHP-ini upload_max_size to 128mb. But still doesn't work even with 128. Is this enough? How big is a theme Pre-built Website like theme "VET" or Pet?
It does not look like the problem with upload_max_size, because I tried to upload only content of the website (without RevSlider) and it behaves the same.
Please contact the hosting provider and ask him, about logs, he should recognize and solve the problem after looking at them.
If this is true, we suggest to change the hosting provider - because this is the basic thing of any hosting services.
Logs, are the informations from the server, usually it's used to check the error/warning messages which appear while not correct behavior of the server.
Comments
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it
Thanks
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks a lot for your help
So this ist the login Link Seit:
https://www.kleintierpraxis-oberhausen.de/wp-login.php?redirect_to=https://kleintierpraxis-oberhausen.de/wp-admin/&reauth=1
I just send you the login data to the contact link from yesterday
Thankyou
1-24 hours, but is usually towards the lower end of that spectrum.
Usually we also reply on Saturdays but Sundays we are off."
So, about the problem:
Is this enough?
How big is a theme Pre-built Website like theme "VET" or Pet?