Images from client slider seems stretched and blurry after update

joaomgm

Hi guys.

Someone could help us with this? 

After the theme update, our client's logos seems stretched and blurry and I do not find a solution. 

We have all size images but the theme catches the low-resolution one.

How do I say to the theme to catch the high-resolution image and show it in client slider logo?

Thanks. 

Pablo

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

Sorry, I forgot to post the link.

Here is: https://fiveconsultoria.com/clientes

Tks. 

joaomgm

and here is the page's print

Pablo

I do not see it blurry at all - please clear the cache of your browser.

Also, it's not possible to increase the size of that image, it's hard-coded in the theme so it cannot be customized in the theme options.

Even on your screenshot it's not blured.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

Yeah, its possible like that: https://fivevalidation.com/clients

But I don't know how. 

See that images are large and in high resolution

Please, help. Thanks

Pablo

Sorry, I do not understand.

They are already large and not blurred.

The "Clients" functionality resize it to declared in the theme files resolution and it cannot be changed through the theme options.

You can notice it, when creating a new client:

https://prnt.sc/pr1pb8

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

Sorry, but clearly they are not in the same size, and inspect the code one of then is catching 300px images and the other are catching de 75px image resolution. They are not in the same size. How it's possible the betheme Clients catch images with 300px in one and 75px in other? 

  

Pablo

Yes, not all them are the same size (all of them are similar), but it depends on original resolution of image.

It's resized to fit in the box and not to destroy the proportions of image.

Notice, that they do not cross the resolution, which is displayed while creating the customer. 

https://prnt.sc/pr3urp

https://prnt.sc/pr3v5b

https://prnt.sc/pr3vix

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

Thanks for your help, Pablo.

In both cases are images with 300px, but in one of them the theme is catching the 75px images. See the picture below. That's the problem. 

joaomgm

Does any chance for this is related with add_theme_support( 'post-thumbnails' ) wordpress feature?

joaomgm

Does anyone could help us, please?

Pablo

Image catched there depends on resolution on screen (usually on width), all of these images are from "data-srcset".

This feature is made to make the images which will not overflow and not to break through the block and look the best.

Our hands are tied in that case, a lot of our features are working like that and changing it is only possible by editing the theme files, which unfortunately, we do not provide help with.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

Thanks

joaomgm

Where do I could setting "data-srcset" on my Betheme, please?

Pablo

Sorry, but we do not provide help with the theme/wordpress files customizations - we provide support for theme bugs, understanding the theme and minor css tweaks.

Also, this is a function from a wordpress:

https://developer.wordpress.org/reference/functions/wp_calculate_image_srcset/

https://developer.wordpress.org/reference/functions/wp_get_attachment_image_srcset/

Thganks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

joaomgm

ok, thanks