Cant install pre-built website (21.4.3)

mrmonday

Hi,

i poorly cant install a pre-built website.

Once i have chosen a pre-website and want to install it. The installer shows that installing is in progress but after a while it stops an only a white window is shown. If i look at the website after this there is no pre-website installed.

Can you help me in this case?

Thanks in advance

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it. 

 Thanks

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mrmonday

Hi,

here is the link:

https://snipboard.io/zsCdWw.jpg

Pablo

Do you have some third-party plugins turned on? If so, please disable them and check, if the problem still appear.

If not, please contact your hosting provider and ask him about some logs, he should recognize the problem and tell you, what's the problem.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next