Page not updating

markcortez

Hi,

After I updated betheme to the latest version, I'm unable to update the home page, also, the other elements such as testimonials are gone even after i add all over again, I did clear my browser cache, restart my laptop, used other pc desktop, disable plugins ( w3cache) and still i can't update or even add custom CSS at the bottom part of the page.

Pls. help!

Thank you

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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markcortez

https://snipboard.io/9A0jpz.jpg

Pablo

Can you send us a link to your website?

Also, does it appear on all of the pages?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next