Missing secondary menu & Error when updating theme

KESBS

Hello,

My secondary menu has suddenly disappeared and I noticed that my theme was not up to date so thought that might be the reason.  When I tried to update the theme I got the following error message:

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Can you please help?

Thanks!

l2-tko

Same error here. I can not update the Theme-Plugins: "The package could not be installed. The package contains no files."

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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