Parallax problem on tablet

Lu_Di

Hello,

I have a problem displaying an image with parallax effect on tablets. While on desktop and mobile the image is seen correctly, on the ipad Pro the image is all distorted, what can I do to display the image correctly?

Thank you so much for your help.

Luigina

Pablo

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

thanks

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Lu_Di

Hello, 

sorry, here the link for the parallax

http://resolv.testdlcom.com/

Pablo

Sorry, but I do not understand what you mean by the "Disorted"

I tested it on iPad 2019 and Samsung Galaxy Tab 4 and it works fine.

Which browser and tablet do you use?

Also, please explain your issue greater, it will be much easier for me to understand the issue.

Thanks

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Lu_Di

The iPad is an iPadPro iOS 13.2.3
The browser is Safari 

Here the link to a video

http://resolv.testdlcom.com/parallax-problem/

Thanks

Pablo

I tested it on safari too, and I do not see this issue.

All I can suggest now, is to hide this section on tablet and attach an regular image there.

You can hide the section by entering the section settings, on the bottom of them you'll notice the dropdown menu labeled "Responsive Visibility"

Thanks

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Lu_Di

On Safari it work, only on tablet.

But why does it work on tablets in this demo and not here?

https://themes.muffingroup.com/be/biker/

Pablo

Yes, I know that the problem is related to tablet, but as I said I cannot recreate it.

I tested it on iPad with Safari browser and it works fine for me, I do not see it as you shown on the video.

Did you try to clear the cache of the browser on tablet?

Thanks

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