Cannot download updates for revolution slider

e64ltd

Hi

One of my WordPress installations that uses BeTheme, purchase code f88e25c9-****-****-****-4b4e66510fa0, won't let me active the revslider plugin. The plugin says it needs an update (it is currently version 5.4.3.1), however whenever I run the update it fails with the following message

Updating Plugin: Slider Revolution

Downloading update from https://api.muffingroup.com/plugins/download.php?code=f88e25c9-****-****-****-4b4e66510fa0&plugin=revslider…

Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

Can you help with this, is there an update zip file I can download and apply manually?

Regards,

Simon

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled

 thanks

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e64ltd

Ok thank you. The licence had expired which was the problem, but I've sorted that now and it worked.

Thanks for your help.