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Problems installing layer slider plug-in from theme bundle

TDybvigTDybvig
edited January 2020 in Theme support

I accidentally deleted the layer slider plug-in. When I try and reinstall it from the theme bundle it gives me the below error.  Please advise?


Downloading installation package from https://api.muffingroup.com/plugins/download.php?code=80b2f28012d6e86&plugin=LayerSlider…

Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

Comments

  • TDybvigTDybvig
    Also tells me this "An error occurred while installing Layer Slider: The package could not be installed. The plugin contains no files.."

  • PabloPablo
    Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • TDybvigTDybvig
    I deregistered from my test site. My live site is saying the theme is registered but I cannot update or download the files.

    I'm tempted to deregister and reregister but I don't want to lose any of my preference on my site.

    Please advise?
  • TDybvigTDybvig
    I keep getting a "Update Failed: Package could not be installed"
  • PabloPablo
    Did you follow all of the steps mentioned in the previous message?
    Did you check, if your license key is not used anywhere else? It should be claimed only for single domain.

    Also, please send me a link to the screenshot of the error message.
    You can upload the image in the https://prnt.sc and post a link in your next reply.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • TDybvigTDybvig
    edited January 2020
    I did. It was initially installed on the staging site. I de-registered from the domain.  When I went to the live site to activate it won't let me update.


    Can I de-register from the live and re-register without losing any of my customizations?

  • BryanBryan
    Please deregister from all possible places. You can check using the license tool if they key is registered or not. Then register on your domain.
    The license has nothing to do with your website, it will not alter it in any way.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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