WPBakery Backend Editor is not working

nagex

Hello,

In my backend I can no longer edit the pages with the editor. only a blank page appears.

All updates made in the system

Already tried to deactivate all plugins and only leave the WPBakery turned on. unfortunately no success. What is the reason?

Thanks

Pablo

Hello,

Is the theme and all of the plugins up to date?

Also, tell me if your wordpress is up to date too?

Thanks

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nagex

Hello,

YES, WordPress 5.3.2 on Theme Betheme Child, Running PHP version: 7.2.24
Betheme
Version: 21.

Thanks for Help

Pablo

Can you change the Child theme to the Parent theme and disable all of the plugins? (leave the WPBakery turned on only)

Test if it works with that configuration.

Thanks

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nagex

Hello

I tested everything as described above, without success. below pictures of the error?

https://share-your-photo.com/3697cefea1

https://share-your-photo.com/f6c82e141c

is there a way to take a quick look at the backend?

Thanks

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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nagex

just sent, thanks

Pablo

Sorry, but these login credentials you sent are not working.

Please send them once more, but this time test them, before you send them.

Thanks

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nagex

sorry, send again. (testet )

thanks

Pablo

I've created the MuffPage and it works fine, I can enter the backend it saved the data.

Can you tell me on which page this issue occure?

thanks

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nagex

Yes, it works for a new creation. But I cannot use the Backend Editor on all existing pages. (turn on)

please try the site -  Kosten — Entwurf

thanks

Pablo

I tested it on "Kosten" page and it works, but content of WPBakery will be below the Muffin Builder content which is inserted there too.

I suggest, to use only one Page Builder at the same time.

Thanks

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nagex

O.K.

how can i use it (toggle) to Muffin Builder?

I am not aware that I have installed it? (WPBakery)

I would still like to be able to adjust the content that exists todaywas this delivered with an update?

Thanks

Bryan

Hey,

what do you mean? The Muffin Builder is always visible, unless you disable it in theme options>global>advanced.

You cannot use the existing content built in the Muffin Builder with WPBakery if that is what you have in mind.

thanks

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nagex

yes, thats it, what I meant. I didn't realize that it was the 2 builder. Thank you very much for your help. could thus be solved.