Muffin Builder Not Updating Page Content

bigd68412

Here are the steps I'm taking and the issues that are occurring.

1) Go to a page, click edit on any page.
2) While on edit page I go to Muffin Builder section and click edit on any content section

3) After editing the content I'll click 'save changes'

4) Changes will save if I go back and check by clicking edit again
5) Then I click 'update' on the WP page that I'm editing
6) The page will try to update, I'll get a notification in the bottom left saying it updated but the page never updates. The update button will say 'Updating..." but will never change. All the Muffin Group sections are all now frozen and unable to be edited. If I refresh the page the content was never updated.

WordPress 5.3.2 running Betheme Child theme. All active plugins are up to date. Issue happened after updating to new WordPress.

Please Help!

Pablo

Hello,

Please switch your theme to the parent theme and disable all of the plugins.

Then, clear the cache of your browser and check, if the issue still exists.

Thanks

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bigd68412

Switched theme to parent and tested while all plugins were disabled. I'm still getting the same issue.

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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bigd68412

https://snipboard.io/X1w0Ju.jpg

ibneshafique

Hi,

I have many times install a be theme. But same problems multiple plugins is not install. That's reason my site is not proper working.

https://api.muffingroup.com/plugins/download.php?code= LayerSlider… 

Kindly resolve my problem.

Bryan

ibneshafique

Hello,

all CURL errors are only hosting related. We cannot help with those. Please contact your hosting provider and ask him about the hosting settings and how to fix it.

thanks

bigd68412

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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bigd68412

@Bryan

We have created an admin user for you and sent it through the contact form on themeforest. Please let us know if we need to do anything further. Thank you.

Pablo

bigd68412

You didn't send us a link to your website.

Please post it in your next reply, then we'll be able to get into it and check, what is the problem.

Thanks

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bigd68412

Resent

Zipnow

I also having this problem almost identical plugins slider revolution stopped working

Zipnow

How was this fixed

Pablo

Zipnow,

Please disable all of the plugins (leave the RevSlider turned on only), clear the cache of the browser and check, if the issue still exists.

Thanks

bigd68412,

Wordpress is asking for updating the database, I do not want to do it because of problems of the posts.

http://prntscr.com/qqolcd

Please make a backup before doing it.

After that, I'll be able to do further investigation.

Thanks

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Zipnow

Rev slider disappeared from the Left dashboard menu when tryjng to update it, also betheme does not update get an error saying update failed.

Zipnow

Also i tried what you mentioned yes issue still exists

Zipnow

@ibneshafique i see the same errors as your screenshot above were you able to fix this?

Pablo

Zipnow,

It's exactly the same about the cURL or the error message is quite different?

cURL issues are usually related to the hosting provider and you should ask him about the fixing that problem.

If your error message is different, please send us a link to the screenshot of it.

Thanks

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bigd68412

Please try again.

Pablo

bigd68412

Your theme version is really old, please update it first:

Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.

thanks

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