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How To add a BeTheme template page like "careers"or "pricing"

I am trying to add a new empty page and want to assign a  template layout like "careers" and I also need "pricing" page... 
I followed the instructions in the Video section of support : 
However, when I click on the "+[]" (shortcodes button) with the visual Editor,  the Icon transoforms into "refresh" Icon and does not give me the opportunity to chosse among the templates (shortcodes) like in the Video! How can I fix this? Ist not the browser.. I tried Chrome, Edge and Mozilla.. all the same issue!

How can I add a new BeTheme template page? 
Thank you!

Regards,
Giuseppe
 

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