Problems in the updating of slider revolution

webnanni

This is the message I get when I try to update it:

Downloading update from https://api.muffingroup.com/plugins/download.php?code=&plugin=revslider…

Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

What should I do to solve the problem?? Thanks

the address of the page is nannijewelry.com

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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webnanni

Hey!thank you so much, did what you said and it is fixed now. Very helpful!!