Unable to update // unable to edit pages via the builder

GetSeenMedia

Hello there I am unable to update Betheme on https://www.wearecivitas.com/

Please see attached screenshot with license key removed: https://www.wearecivitas.com/wp-content/uploads/2020/02/Screenshot-2020-02-05-at-11.43.30.png

I also seem unable to edit my pages via the builder, when I click the pencil icon nothing happens and I have a Javascript:error in the bottom left.

Are these two issues connected?

Tom

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

The page errors you are having are most likely related to plugins, please disable them and try again.

thanks

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