Cant apply new license code to BeTheme
Hi,
I need to apply a new licence code to our installation of BeTheme in Wordpress so I can update it as SilderRevolution has stopped working. I have purchased a new license but when I try to deregister the existing licence it shows an error:
Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup
https://themeforest.net/user/muffingroup
This is probably because the website has had its domain name changed - the web designers who developed it are no longer in business. How can I deregister it so I can apply the new license code?
The website is https://www.charisgrants.com - you can see the error i am getting on the home page.
Thanks, Lee
Comments
Downloading update from http://api.muffingroup.com/plugins/download.php?code=b02638fe-a512-4244-9255-9af08c682a30&plugin=revslider…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.