BE Theme update

blueturnaround

Where do I get an updated Be Theme file?

One of the sites I have using the theme is broken and tech support told me this:

Hi Matthew,

Predrag here from GoDaddy WPPS team, I will be working on your request.

I have checked your website http://vivanagroups.com and it appears that on your hosting account you have PHP 7.2 installed.

But, on your website, you have BeTheme version 8 active, which is very deprecated, dating from May 23, 2015 as you can see:

https://themes.muffingroup.com/betheme/documentation/changelog.html

That's why your website is having deprecated code and conflicts with PHP version.

In order to fix this, you will have to update your BeTheme to the latest version.

Please, be aware that it is almost five years difference between your active theme version and the latest version, which means that some changes in design may occur.

We can update the theme for you if you provide us with files, downloaded from theme author, but if some changes appear regarding design and preview of your website, you will have to hire dedicated developer to fix it since we in the WPPS team do not fix design changes after theme update.

Developer Notes
- Backup is done by compressing database, themes, plugins and uploads inside of the wp-content folder. A file is called wpps-backup.zip

A backup of your website was completed before performing this request. This backup is contained within the /wp-content folder of your hosting account and is available for you to utilize if needed.

Let us know if you have further questions or concerns.

Thanks for choosing WordPress Premium Support and have a lovely day!

Pablo

Hello,

Your theme is way too old - it's 8 and our latest version is above 21

Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

blueturnaround

EDITED: I was able to FTP upload, however since the update I can no longer access the admin panel of the site.  I log in and all I see is a white page.

Pablo

Can you turn on the debug mode? It could give some light about the problem.

https://wordpress.org/support/article/debugging-in-wordpress/

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

blueturnaround

Hmmm, appears to already be in debug mode : https://flic.kr/p/2iqfc3N

Bryan

Please make sure that your hosting has PHP set to 7.0 or higher.

Also, this malfunction could be caused by outdated plugins, since you cannot login I suggest you go to your FTP and find wp-content/plugins folder. You should rename this folder and create a new one.

This way you will trick wordpress in thinking that you have no plugins at all and it will disable them.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

blueturnaround

Changed the plugins folder name, no success. I try the "forgot password link" and a new password doesn't even get sent to me.

https://flic.kr/p/2iqEojN

Pablo

You forgot about creating new folder named "plugins".

Also, as can I see, your website works properly now - please clear the cache of your browser.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

blueturnaround

It doesn't work properly... not that the menu text doesn't show up and that the text throughout the web site is tiny.  I also cannot log into the WP-admin panel even when I enter the correct login into: https://flic.kr/p/2irwuJb

Pablo

Changing the name of plugins folder does not change any password or wordpress functionality - probably one of your plugins corrupted the database.

It's surely not a problem related to the updating the theme, because all of the informations like passwords, usernames, theme options, content of the page are stored in the database, and you only installed new files.

Please check if your wordpress is updated to the latest version too, and if it will not help you with logging in, please create new user through the ftp too:

https://wpsecurityninja.com/create-wordpress-admin-user-account-via-ftp/

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next