Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.
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1. Check Support Center.
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NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.
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Where do I get an updated Be Theme file?
One of the sites I have using the theme is broken and tech support told me this:
Hi Matthew,Predrag here from GoDaddy WPPS team, I will be working on your request.I have checked your website http://vivanagroups.com and it appears that on your hosting account you have PHP 7.2 installed.But, on your website, you have BeTheme version 8 active, which is very deprecated, dating from May 23, 2015 as you can see:https://themes.muffingroup.com/betheme/documentation/changelog.htmlThat's why your website is having deprecated code and conflicts with PHP version.In order to fix this, you will have to update your BeTheme to the latest version.Please, be aware that it is almost five years difference between your active theme version and the latest version, which means that some changes in design may occur.We can update the theme for you if you provide us with files, downloaded from theme author, but if some changes appear regarding design and preview of your website, you will have to hire dedicated developer to fix it since we in the WPPS team do not fix design changes after theme update.Developer Notes- Backup is done by compressing database, themes, plugins and uploads inside of the wp-content folder. A file is called wpps-backup.zipA backup of your website was completed before performing this request. This backup is contained within the /wp-content folder of your hosting account and is available for you to utilize if needed.Let us know if you have further questions or concerns.Thanks for choosing WordPress Premium Support and have a lovely day!