Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.
Before creating a new discussion, please:
1. Check Support Center.
2. Check on forum if discussion has not been created before. Use the forum Search on the right.
3. Read carefully the documentation included to package.
4. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
5. You can post on forum only after registration (you need purchase code to register) .
NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.
IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!
Theme won't update, new content not showing, admin dashboard disappears
Hi, I have had these issues before and thought they were resolved but it is happening again.
Issue 2: I tried to update a section (column/image/button) withing a wrap on the front page (the wrap is the 2nd under the rev slider) and even though it shows the new content from the back end it doesn't update on the front page. It shows an old blog called: Money-talk: yours, mine and ours. I want to update this section with the latest blog every time a new one is posted. This is an ongoing issue.
Issue 3: I was hoping an update of theme would fix this (version 21.5.3 installed. Update to 21.5.4.) but i can't update it. It takes too long and doesn't update. I've tried multiple times / reloaded Wordpress to see if this would help / asked my host tp update php or if they can help with the slowness. They said: Regarding the theme update, I believe it's slower than expected because you're using a custom theme - BeTheme. The updates for such themes are downloaded directly from the provider's servers, instead of WordPress' theme repository, which can lead to a slower update process in general.
This is the message I get and now update:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
The site goes into a very long maintenance mode and eventually it doesn't update.
Issue 4: Where does my admin menu go? It keeps disappearing. If i go to visit the front page or other pages (it seems random) it disappears. I either have to click back or sign in again to access the dashboard.
Thanks for your help with this. Sharon