Problem with update

rmcolpani

I have betheme with version 20.9.2.1 and I have a problem updating to version 21.5.5.1. Use Wordpress version 5.3.2 pt-br.

Message: An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

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rmcolpani

Impossible. I use the key in just one domain for sure.

Pablo

Please do what I mentioned in my previous post.

If you use the license key just in one domain, then updating the license key will surely resolve that issue.

Thanks

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rmcolpani

Ok, I will do the indicated procedure

rmcolpani

Pablo, when accessing the page to check my license and enter the data, returns the following message: {"error": "No registered licenses for this purchase code and username"}.

The license used both the code with asterisks (as it appears in wordpress) and also the complete key, without asterisks, as I received by email. The username is the one I use here on the forum.

rmcolpani

Pablo, problem solved. I removed the registration and registered again and, after a few attempts, the update was successful.

Thank you for your help.