error during upgrade bethem theme

blheureux

hello, 

I am trying to upgrade from betheme 20.9.5.6.1 to 21.5.5.1 and I get this message:

You can translate with Google ;-)

Mise à jour du thème Betheme (1/1)

Téléchargement de la mise à jour depuis http://api.muffingroup.com/theme/download.php?code=83a7798-b1cf-5e56f08ad823…
Décompression de la mise à jour…
Installation de la dernière version…
La mise à jour du thème a échoué.

Une erreur est survenue lors de la mise à jour de Betheme  L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

Désactivation du mode maintenance…

Toutes les mises à jour sont terminées.

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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blheureux

Hello Bryan, 

Our  license key is NOT used on more than one domain.

I just check on http://api.muffingroup.com/licenses/ and we have 8 Betheme licences. 

I will follow your procedure and see if it will correct the situation.

thank you

Benoit

Pablo

Hello Benoit,

Please tell us, if deregistering and registering that website does fixed the problem.

Thanks

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