Unable to update theme

bhawley

My site at https://www.jacksoncatholicschools.org/ is currently operating BeTheme version 21.0.6 and unable to update to latest version.  Getting "Update failed: the package could not be installed".

My theme is registered and the license is only being used on this site (not more than one).

Please let me know how I can get my theme updated.  

Thank you

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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