Changes to pages not saving

lswong · March 2020

Hi,

I'm having the same problem as many others. In the last three weeks, any changes I make to a page are not being saved. Update button continues 'updating' but nothing is saving. here is the server settings: https://snipboard.io/XYdiwp.jpg

Plugins have been updated and jetpack activated.

lswong · March 2020

Here is the site: http://quietmindcounselingservices.com/wp

Pablo · March 2020

Hello,

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

Thanks

lswong · May 2020

Hi, thank you for the reply. No, that didn't work.

Pablo · May 2020

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

lswong · May 2020

Here you go: https://snipboard.io/MgqNUf.jpg

Thank you!

Bryan · June 2020

Hey,

please contact your hosting provider and ask them to increase your "max_input_vars" and "time_limit" values. Current ones are too small and this is why you experience errors like that.

Increase input vars to: 5000

Increase time limit to: 60

thanks

lswong · June 2020

Hi, they made the changes and I upgraded to PHP 7.3 as well, and upgraded the theme to 21.7.3. I've found it seems to be related to images. I have two wraps with two 1/2 column boxes side by side. One has an image, the other has text.

The page gets stuck in a saving loop and freezes when I add a third container (exactly like the first two). Or even if a third wrap with two columns containing only text. I've tried other item types, sometimes it works, but half the time it crashes again. I've rebuilt this page from scratch, checked for unclosed code/tags. I'm at a loss.

Attached are the server settings again.

Server Health: https://snipboard.io/pCRqF7.jpg
PHP Extensions: https://snipboard.io/mynUT3.jpg
PHP Settings: https://snipboard.io/bxfL1J.jpg

Thank you for your help so far.

Pablo · June 2020

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

lswong · June 2020

Just sent dashboard access through the contact form. Thank you.

Pablo · June 2020

Tell me, on which page does that problem appear?

I exported/imported the homepage and I was able to add the text on the end and beginning of the page correctly:

http://quietmindcounselingservices.com/wp/mufftest/

Thanks

lswong · June 2020

Mostly on the About Us and About page - that is where it started and I created the About Us page from scratch to see if that resolved it. Occurs occasionaly on other pages.

lswong · June 2020

I was able to add 4 columns of text to melodee-services page with no problem. Just tried to add the same type of 4 columns of text to brandie-services page and it is stuck in saving like I see with the about-us page..

Pablo · June 2020

It must be some HTML issue, because I was able to edit the about us - I added the text on the beginning and end of the page.

http://quietmindcounselingservices.com/wp/about-us/

http://quietmindcounselingservices.com/wp/about/

Thanks

lswong · June 2020

There are issues when trying to add any more than that. I'd suggest trying to add a picture and text like the two women profiles on there. There is a picture of a therapy dog in the gallery I have been trying to add for them. I have basically been trying to add a third profile and have not been able to.

Also, I was able to add 4 columns of text to melodee-services page with no
problem. Just tried to add the same type of 4 columns of text to
brandie-services page and it is stuck in saving like I see with the
about-us page..

Pablo · June 2020

Sorry, but I'm not able to recreate the issue.

I inserted a lot of elements here: http://quietmindcounselingservices.com/wp/about-us/

and it works.

Thanks

lswong · June 2020

So, I can't even edit the ones you added. I had a software engineer in another state try it and he has the same problem with being able to save. I've tried resetting the permalinks, clearing cache, etc. I am at a loss. Here are some images of the errors I see. From what I can tell in cpanel, the server is not showing any errors.

https://snipboard.io/RdxEiK.jpg
https://snipboard.io/o6UMCQ.jpg
https://snipboard.io/zp47js.jpg

Pablo · June 2020

Please disable all of the extensions from your browser and reset the cache.

Also, did you try to use other browser?

Thanks

lswong · June 2020

I tried that again. Still not working. Yes, I have tried Chrome, Firefox and MS Edge.

Bryan · June 2020

Maybe you are inserting a specific item or code?

Please tell us what exactly you are pasting.

This is an unusual issue since its works here.

thanks

lswong · June 2020

I have tried just adding text like "test" into one of the existing items or a new item/element. Even after the text "mufftest". I've tried adding an existing image, column, anything. No special code. Originally I was just trying to add an additional wrap with an image and text column like the two already on there. I've even tried deleting something and it still won't save.

Pablo · June 2020

The biggest problem is, that it works on all of our devices and we cannot recreate the problem.

Did you test it on other pc/laptop?

Please tell me, is it stuck on "Updating" or it stops on some step? Does any error message appear?

Any tips would be really helpful.

Thanks

lswong · June 2020

That is strange. Yes, per my message on June 11, I had another person in another state try it and other pages from his laptop, he had same issue. It is stuck in "Updating". I found the attached 403 error message via "inspect".

https://snipboard.io/sPzNOr.jpg

Note: I just added an ico-cross.png file. That resolved the issue of it not finding that image. But didn't resolve the saving issue. I'm not sure where the ico-cross image is being called from anyway.

Thank you for your help!

lswong · June 2020

A friend just bought a brand new laptop. Only office has been setup and I tried saving two different pages. Still getting the 403 error.

https://snipboard.io/0I8boc.jpghttps://snipboard.io/0I8boc.jpghttps://snipboard.io/0I8boc.jpghttps://snipboard.io/0I8boc.jpghttps://snipboard.io/0I8boc.jpg

Pablo · June 2020

The 403 error is an error related to the authorization (no rights), you should ask your hosting provider about some logs, he should be able to solve the problem.

We tested it on several devices from several places on different internet and it work fine, I even added more content to the MuffTest page.

We assure, that even if you change your theme to the twentytwenty, your content will not be saved.

Thanks

lswong · June 2020

The webhost found the exact rule that I was running into and whitelisted it for my account. I am able to save pages again!

Some feedback from the webhosting company:

"Sometimes these security rules can have false positives and they are most likely to happen when you are submitting a form (like editing a post). This is a common thing that happens with WordPress and something the developers should be aware of. They should really be testing on a server with ModSec installed as so many hosts have it and it is likely something in their code is triggering the rule.

In the ModSec system it is rule #340195.

There is more technical info in this screenshot:
https://www.dropbox.com/s/13gpxx07bwpjo96/Screenshot 2020-06-18 10.30.42.png?dl=0

"

Hope that helps understand the issue.

Changes to pages not saving

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